💰 Refund Policy
We Stand Behind Our Work
Our Commitment
We are committed to delivering value. If we do not deliver what was promised, we will make it right.
Diagnostic Guarantee
If our Systems Diagnostic does not find leaks worth 10x the diagnostic fee, the diagnostic is free.
Project-Based Services
- If we fail to deliver the agreed deliverables, we will revise until satisfactory
- If we cannot resolve the issue, a partial or full refund may be offered
- Refund requests must be made within 14 days of delivery
Retainer Services
- Retainers can be canceled with 30 days' notice
- Unused retainer hours or days are not refundable
- We will complete any outstanding work during the notice period
Non-Refundable Items
- Completed and approved deliverables
- Third-party costs already incurred
- Custom development work already completed
- Setup fees (unless otherwise stated)
How to Request a Refund
Contact us at hello@strategyneer.com with:
- Your name and company
- Service or project name
- Reason for refund
- Specific deliverables in question
We will respond within 5 business days.
Partial Refunds
In cases where some work has been completed but not all, we may offer a partial refund based on the value of completed work.
Our Promise
We will always act fairly. If we made a mistake, we own it. If we delivered value, we expect fair compensation. We aim for long-term relationships, not short-term wins.
Contact Us
If you have any questions about our refund policy, please reach out — we're here to help.
